You can find the answer to common questions here. If you need more help please get in touch with us.
Who is Adrah Labs?
Adrah Labs is owned by a husband and wife team, Adam and Sarah, who are passionate about table-top wargaming. We operate out of our Geelong, Victoria. We were excited by small scale wargaming well before the advent of home 3d printing and initially started our printing journey to print our own small scale armies.
How do I remove the supports from the miniatures?
You can remove the supports with sprue cutters. Any bumps can be sanded down.
These are printed with resin, will I need to wash the miniatures?
No, you can paint them right away!
Can I make a custom combination or strips or hex tiles?
You sure can, just get in touch with us. For hex tiles we also have the option to list the tiles you would like to create your own combination.
How much is shipping?
We offer free shipping for orders over $150. For orders under this price, we have a flat rate of $9.95.
What payment options do you have?
We currently offer credit card payments through Stripe. We also offer G Pay and Afterpay.
How long will it take to print my order?
Depending on the volume of order, it can take a few business days. If for some reason there is a longer delay that anticipated, we will get in touch with you and let you know.
What if my miniatures arrive broken?
While we do use a special durable blend of resin for our 10mm miniatures, it is important to remember that resin at this scale can be quite delicate. We do our best to ensure that each miniature is packaged with care. Unfortunately, we cannot be held responsible for breakages after your item has been delivered to you. However, if there are any breakages in the post please get in touch with some images and we will help you out.
What if I am not happy with my models?
All of the miniatures are cleaned and cured by hand. We do our best to make sure that each one is perfect, but sometimes minor flaws may be present. If you are not happy with the product you receive, let us know and we will ensure that we can arrange a replacement.
What types of resin does Adrah Labs use?
We use a mixture of a durable urethane based resin and a flexible resin to reduce breakage in the 10mm scale miniatures.
All bases and map tiles will generally use a standard epoxy based resin.
What are these holes in the bottom of some of my map tiles?
When printing in resin, thicker items are frequently hollowed to ensure there is no long term warping due to partially cured resin in the core. As part of the hollowing process, drainage holes are introduced to allow the liquid resin to escape the hollowed area. You can fill these holes with putty if you need to.